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Home   »   General Insurance Companies   »   ACE Jerneh Insurance Berhad

ACE Jerneh Insurance Berhad


ACE Jerneh Insurance Berhad (9827-A), a part of the ACE Group of Companies, one of the world’s largest and most respected insurance groups. ACE Jerneh Insurance Berhad is the result of ACE’s acquisition of Jerneh Insurance Berhad on 1 December 2010 with full integration achieved in January 2012. As one consolidated company offering the best of both ACE and Jerneh, you will benefit from the enhanced array of products and services offered.

Head Office Contact Information

Wisma ACE Jerneh
38 Jalan Sultan Ismail
50250 Kuala Lumpur

Tel :  603 2058 3000
Fax : 603 2058 3333

Email :

Website :


Vehicle Claims FAQs
1. How fast does ACE Jerneh settle damage repair claims?

Our benchmark is to approve damage repair claims within 3 days for non-severe damage upon receipt of the repair estimate/notification and within 5 days for extensive damage.

2. Can I send my car for repair at any PIAM authorized workshop?

No. you are required to send your car to ACE Jerneh’s appointed workshop or to the franchise workshop.

3. Does ACE Jerneh have panel workshops nationwide?

Yes. Please refer to the workshop panel list provided with your car insurance policy.

4. What is the time frame for notifying a claim?

Under condition 2(a) of the standard motor policy, you are required to notify in writing with full details as soon as possible.

5. What should I do when I am involved in an accident or if my car is stolen, and what documents do I need to submit?

Please refer to the claims guide attached to your motor policy.

6. Does ACE Jerneh pay for consequential loss or for hire of another car as a result of damage to my car in an accident?

No. Currently the standard comprehensive motor insurance policy will pay for the cost of repairs to your vehicle but not for any consequential losses as a result of damage to your car.

7. Does ACE Jerneh pay for the full sum insured in the event my car is rendered a total loss or stolen?

Payment for the total loss or theft of your car is on an indemnity basis. This means that we will pay you the market value prevailing at the time of the loss or up to the sum insured, whichever is lower.

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However, information could contain errors or inaccuracies and is presented without warranty and statutory means.
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