The Pacific Insurance Berhad has its roots going back to the 1950s when it
was the Malayan business arm of The Netherlands Insurance Company, then the
12th largest insurance company in the world. The local operations were
reconstituted in 1984 into a local insurance company bearing the name, The
Netherlands Insurance (Malaysia) Sdn Bhd. In 1994, The Pacific Bank Bhd (now
known as PacificMas Berhad) acquired 70% of the Company’s equity and changed
its name to The Pacific Netherlands Insurance Berhad. In 1995, The Pacific
Insurance Berhad was adopted when the Company became a wholly-owned
subsidiary of PacificMas Berhad.
On 24th March 2011, Fairfax Asia Limited acquired 100% of the equity of The
Pacific Insurance Berhad, and Fairfax Financial Holdings Limited of Canada
became the ultimate holding company. Fairfax Financial Holdings Limited is
based in Toronto and is listed on the Toronto Stock Exchange. The Pacific
Insurance Berhad offers all classes of general insurance and is known for
being a pioneer and a quality provider of medical insurance. Among general
insurance companies in Malaysia, The Pacific Insurance Berhad was ranked as
one of the largest medical insurance provider and the largest individual
medical insurance provider in Quarter 3 2010.
Level 5 Menara
10 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel: 03-2176 1112 (Customer Care)
03-2176 1188 (General Line)
Fax: 03-2078 4928
Website : www.pacificinsurance.com.my
Email : firstname.lastname@example.org
Monday to Thursday : 8.45 am to 5.30 pm
Friday : 8.45 am to 5.00 pm
Saturday/Sunday/Public Holiday : Closed
The procedures are intended to be a ready reference for straightforward
claims for the various classes of insurance. If there should be any
individual claim which do not readily align with the procedures, please
communicate with The Pacific Insurance immediately.
In all claims handling procedure, the claimant must:
• Act with all reasonable speed in dealing with the loss or damage.
• Take all reasonable practical measures to avoid or diminish the loss or
• Preserve rights of action of recovery against third party who may be
responsible for the loss or damage.
Failing to do so will prejudice his/her rights to claim under the insurance
policy due to breach of policy condition which will entitled Insurer to
repudiate all liabilities may arise out of the accident or delay the
settlement of the claim.